Consumer Exploitation and Notice Periods


Murooka, Takeshi (Osaka University)
Schwarz, Marco (University of Innsbruck)


Firms often set long notice periods when consumers cancel a contract, and sometimes do so even when the costs of changing or canceling the contract are small. We investigate a model in which a firm offers a contract to consumers who may procrastinate canceling it due to naive present-bias. We show that the firm may set a long notice period to exploit naive consumers.


notice periods; procrastination; present bias; time inconsistency; consumer naivete


D04; D18; D21; D40; D90; L51


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Consumer Exploitation and Notice Periods
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